State Farm® Insurance Agent Quentin Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jordyn Kohn
September 11, 2026
5
out of
5
rating by Jordyn Kohn
"Malcolm was a huge help! Very friendly and made this process easy."
We responded:
"Jordyn, Thank you for taking the time to leave Lauren such a great review! We truly enjoy helping our customers. "
Sandra Bernard
September 10, 2026
5
out of
5
rating by Sandra Bernard
"My agent, Malcolm is excellent service great listener response to problem very promptly I highly recommend him"
We responded:
"Sandra, thank you for sharing your experience! We’re thrilled Malcolm took such excellent care of you! We’re always happy to help! "
Mike Moore
September 10, 2026
5
out of
5
rating by Mike Moore
"Malcom was very patient and answered all my questions until I was able to understand."
We responded:
"Mike, thank you for the wonderful review! We’re thrilled Malcolm took such excellent care of you. "
Shimmy Nauenberg
September 3, 2026
5
out of
5
rating by Shimmy Nauenberg
"Really great, and easy to work with."
We responded:
"Shimmy thank you for taking the time to leave a review - it’s our pleasure helping our incredible customers! "
Justin Ward
September 2, 2026
5
out of
5
rating by Justin Ward
"I have been a happy customer with Quentin Franklin's office for almost 15 years now. I've had my fair share of policy updates and changes, and from time to time, I've even had a few exceptions that needed special attention. In the past few months, I've had a couple of those situations that required special attention and Sade Ashekun, Account Representative, was extremely helpful on multiple occasions. She patiently listens to my scenario, provides me with useful context data, and makes clear recommendations to help me determine my best plan of attack. Sade is very professional, knowledgeable, personable, and is a fine representation of the high customer service that anyone can expect when working with her and the Quentin Franklin State Farm Agency. Here's to many more years... thanks Sade!"
We responded:
"Justin, we’re so happy to hear that you’ve had such wonderful experiences with our agency and with Sade! She is such a gem to have on the team. Her passion and knowledge are top notch! Thank you for being a long time customer - your loyalty is appreciated. Our office is always happy to help! "
tashia leverett
August 31, 2026
5
out of
5
rating by tashia leverett
"He is definitely good at what he do ..full of information..great custom service.I would choose Malcom ever time.Thanks"
We responded:
"Tashia, thanks for taking the time to share your experience and for the 5 ⭐️ review! We’re thrilled that Malcoms customer service was so great. We’re always happy to help. "
Reagan Warren
August 31, 2026
5
out of
5
rating by Reagan Warren
"Malcolm was amazing! He has such a big personality and made my process so easy. He was so great to work with!"
We responded:
"Reagan, thanks for sharing your experience - we’re thrilled Malcolm made the process so easy and you enjoyed your overall experience. "
Rebecca Moise
August 28, 2026
5
out of
5
rating by Rebecca Moise
"Kelsey was very prompt in solving my problem."
We responded:
"Rebecca, we’re thrilled to hear that Kelsey took such prompt care of you! Thank you for taking the time to share your experience. We’re always here to help! "
Kathleen
August 21, 2026
5
out of
5
rating by Kathleen
"Sade was able to sucessfully navigate me thru the difficulty of getting into my State Farm account. I want to thank her for her patience and caring support during this process. This website is not the most user friendly, but with her support I finally succeeded in the task. She is a wonderful supportive agent for State Farm."
We responded:
"Thank you for the wonderful review Kathleen! Sade is so lovely and has a passion for helping others and it truly shows! We’re thrilled she took such great care of you! "
Sandeep Kodre
August 19, 2026
5
out of
5
rating by Sandeep Kodre
"I recently had the pleasure of working with Kelsey from Quentin Franklin-State Farm while purchasing auto and renter’s insurance. Her service was truly exceptional; she provided invaluable guidance during my vehicle transfer from Illinois to Georgia and proactively helped me maximize my savings by suggesting a safe driving course and product bundling. I was particularly impressed by her attention to detail when she identified an incorrect claim amount on my record that needed correction.
In my seven years of navigating auto and renter’s insurance, Kelsey stands out as the best representative I have ever worked with. Her unwavering commitment to protecting her clients' benefits first and foremost is rare and deeply appreciated."
We responded:
"Thanks for the review and kudos for Kelsey! We’re so happy she took such excellent care of you and were always here to help! "
Chris Thomas
August 19, 2026
5
out of
5
rating by Chris Thomas
"Sade is awesome. She is knowledgeable, quick and extremely thorough."
We responded:
"Chris, thank you for the kind words! Sade is truly amazing and we’re so pleased you had a great experience! "
Matiey Tefera
August 14, 2026
5
out of
5
rating by Matiey Tefera
"Malcolm was so helpful and friendly throughout the whole process and gave me a great deal! I’d highly recommend speaking to him for renter’s insurance!!"
We responded:
"Matiey we’re thrilled Malcolm was able to make the process so great for you! We’re happy to help anytime! Thanks for the kind words."
LEILA
August 14, 2026
5
out of
5
rating by LEILA
"I have been a State Farm customer since 2004. Quentin Franklin and his team are among the most understanding, honest, dedicated, and competent professionals I have ever dealt with; I highly recommend contacting them for all your insurance needs."
We responded:
"Leila, wow thank you for the kind words and for the long standing partnership with our agency! We are truly honored to serve our community and customers like you! "
Tafari Williams
August 13, 2026
5
out of
5
rating by Tafari Williams
"I had a really positive and seamless interaction with Kelsey! She took her time explaining things thoroughly and clearly. Very easy process of acquiring renters insurance and a great vibe to go with it! Thank you!!"
We responded:
"Tafari Thanks for taking the time to give such a wonderful review of Kelsey! She is amazing and loves helping customers. We’re always here for any insurance needs. "
Benjamin Berol
August 5, 2026
5
out of
5
rating by Benjamin Berol
"Malcolm did an incredible job helping me with my insurance!"
We responded:
"Benjamin, thanks for taking the time to leave our guy Malcolm such a great review! He loves helping others and we are thrilled he took such wonderful care of you! "
BELLES ROSES
August 5, 2026
5
out of
5
rating by BELLES ROSES
"I am very pleased with the service I received from Malcolm! He was very friendly, professional, and knowledgeable in setting me up with renters insurance for my daughters last year in school. Thanks Malcolm!!!"
We responded:
"Belles, Thank you for the kind words! Malcolm is a rockstar and he is so knowledgeable. The passion he has for educating and helping others shines brightly! We’re so happy you are pleased! "
Kareena Kumar
August 4, 2026
5
out of
5
rating by Kareena Kumar
"Kelsey was very easy to work with and set up my policy very quickly!"
We responded:
"Kareena, thank you for the kind words! Kelsey is amazing and she has a passion for helping others! We’re thrilled she took such great care of you! "
Gabriel Loza
July 31, 2026
5
out of
5
rating by Gabriel Loza
"Malcom Caldwell helped me super nice"
We responded:
"Gabriel thank you for the kind words! We love hearing what a stellar job Malcolm is doing - he has so much passsion for helping others. We are thrilled you chose our agency! "
Calvin McCoy
July 24, 2026
5
out of
5
rating by Calvin McCoy
"Malcom was excellent"
We responded:
"Calvin, thank you for taking the time to shout out Malcolm. He is a rockstar and we’re thrilled he took such excellent care of you! Always happy to help. "
Darlene Brown
July 23, 2026
5
out of
5
rating by Darlene Brown
"Malcolm is truly an assent to State Farm. He was very patient with me and allowed me to ask all my questions. He never made me feel pressured or rushed. I taught customer service skills sets for 18 years and I absolutely received A++++ service today. Thanks again Malcolm."
We responded:
"Darlene, Thank you for taking the time to give Malcolm such a great compliment - he is amazing! His passion for helping others along with educating our customers makes him top notch! We’re thrilled he took such great care of you and addressed all your questions. "
Adam Jaffe
July 15, 2026
5
out of
5
rating by Adam Jaffe
"Malcolm has been integral in helping me setup my insurance binder for a fantastic rate. Thank you for all of your help!"
We responded:
"Adam, we’re thrilled to hear Malcolm has made your setup easy - enjoy those fantastic rates! We’re happy to help anytime. "
Peter Mariolis
July 13, 2026
5
out of
5
rating by Peter Mariolis
"I'm having repairs made from an accident. I hoped we had Rental Car coverage. We don't. Malcolm pointed out if have only one vehicle is best to carry for rental. Recently we gifted our other vehicle to help grandchild attend school. So his tip was to add it to policy. Helpful! I will follow through. Thanks."
We responded:
"Peter, We’re thrilled Malcolm was able to offer clarity and get everything sorted for you. Such a blessing to help your grandchildren. Thanks for trusting our agency! "
K Krash
July 2, 2026
5
out of
5
rating by K Krash
"Extremely helpful"
We responded:
"K Krash, Thank you! We’re pleased you found the team at Quentin Franklin to be extremely helpful! We make it our mission to help others while offering superior protection! "
Rossana Mangual
June 30, 2026
5
out of
5
rating by Rossana Mangual
"Excellent service"
We responded:
"Rossana, Thank you for the wonderful review! Our team is passionate about delivering excellent service! "
Jordan Goings
June 17, 2026
5
out of
5
rating by Jordan Goings
"Zachary was very informative and made getting my auto insurance as a first time insurer very easy"
We responded:
"Jordan, thanks for taking the time to leave Zachary such an awesome review. We’re thrilled he made getting your auto insurance very easy! Thanks for letting The Quentin Franklin State Farm Agency be apart of such an important decision! "