State Farm® Insurance Agent Quentin Franklin
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Daniel Capapas
June 16, 2026
5
out of
5
rating by Daniel Capapas
"Friendly, helpful and full of patience to explain everything."
Michael Fleming
June 16, 2026
5
out of
5
rating by Michael Fleming
"Malcom Caldwell was respectful and helped me get my vehicle back on the road."
We responded:
"Michael, we’re thrilled Malcolm was able to help you with your auto insurance. We’re happy to help with any of your insurance needs - always a quick call away. "
Tingrui Liu (Shay)
June 15, 2026
5
out of
5
rating by Tingrui Liu (Shay)
"Sade was very helpful, professional, and friendly throughout the renters insurance process. She made everything simple and stress-free. Great customer service!"
We responded:
"Tingrui, we’re pleased to hear that Sade took such wonderful care of you while setting up your renters insurance - stress free and simple is how we like to keep insurance. Thanks for the shoutout to Sade - she’s a gem! "
Winter Justice
June 15, 2026
5
out of
5
rating by Winter Justice
"Kelsey was really helpful with setting up my renters insurance."
Ryotaro Higashi
June 15, 2026
5
out of
5
rating by Ryotaro Higashi
"They answered all my questions smoothly and took the time to help me understand everything. They were very kind and provided me with an insurance quote that fit my needs. I really appreciate their help.Im especially grateful to Franklin!"
We responded:
"Ryotaro, this agency and team is so grateful to you as well! Thank you for such a wonderful review - we truly love what we do here at Quentin Franklin State Farm! We’re always here for any of your insurance needs."
Melvin allen
June 12, 2026
5
out of
5
rating by Melvin allen
"This is Mr. Allen. I`d like to add an additional 5 Stars. Representative Ms. Ashekun is definitely an ASSET to the PROFESSION. My concerns and questions were discussed" and resolved. I will continue to be a client of the State Farm Insurance Company. Thank You."
We responded:
"Melvin, THANK YOU! We agree, Sade is an absolute wealth of knowledge and loves pouring kindness into her customers - a true gem! We’re so thrilled she left such a lasting impression! Thank you, again! "
Cheryl Ray-Collier
June 8, 2026
5
out of
5
rating by Cheryl Ray-Collier
"Very professional and efficient. Great personality and very helpful. I was able to add final expense insurance as well."
We responded:
"Thanks for the wonderful 5 Star review and your business! Our agency is proud to serve our amazing customers and this community. Always here for you! "
Benuell
June 1, 2026
5
out of
5
rating by Benuell
"I called at least 20 different companies before speaking to Kelsey and not only did she give me the best rate, she gave me the best conversation and service out of anybody I spoke to. The only person I would go to for Insurance!"
We responded:
"Benuell, Thank You! We’re thrilled you had a fantastic experience with Kelsey! She is passionate about helping others and she has the kindest and best energy. We’re happy to help you anytime, please don’t hesitate to reach out! "
Paul Ramseur
May 22, 2026
5
out of
5
rating by Paul Ramseur
"I started working with Quentin when I moved to Atlanta. My every encounter with Chelsey worn g through decision points has been exemplary service. She is my new best friend. Thanks to her. She is the future of the organization."
We responded:
"Paul, Thank you for taking the time to leave Kelsey such an incredible review! She is a rockstar and we’re pleased to hear she left such a great impression. We’re happy to help with any of your insurance needs! "
Zay Antan
May 18, 2026
5
out of
5
rating by Zay Antan
"Very easy and quick process. Malcom was a GREAT help. Very pleasant and informative. He made sure I had and understood all the information."
We responded:
"Zay, Thank you for the awesome feedback! Malcolm is a rockstar and truly is passionate about educating and helping customers. We’re thrilled he took such GREAT care of you!! "
Dhathri Aripirala
May 14, 2026
5
out of
5
rating by Dhathri Aripirala
"Malcolm did a great job in guiding me with the insurance policy."
We responded:
"Dhathri, we’re thrilled Malcolm took such excellent care of you! Thanks for taking the time to leave Quentin Franklin State Farm Agency a ⭐️⭐️⭐️⭐️⭐️review!! "
Jordyn Kohn
May 13, 2026
5
out of
5
rating by Jordyn Kohn
"Lauren was very helpful!"
We responded:
"Jordyn, Thank you for taking the time to leave Lauren such a great review! We truly enjoy helping our customers. "
nate link
May 8, 2026
5
out of
5
rating by nate link
"Very helpful and had clear answers to the questions I had."
We responded:
"Thank you Nate! Our office is so grateful for your wonderful review! So thrilled we had clear answers and are happy to help, anytime! "
vernice battle
May 5, 2026
5
out of
5
rating by vernice battle
"Malcolm is so attentive and professional. I appreciate how he made sure that I was comfortable with my choice in insurance and affordable rates."
We responded:
"Vernice, we are thrilled Malcolm took such excellent care of you! He is a wealth of knowledge and has a passion for helping others. Thank you for taking the time to leave such a wonderful ⭐️⭐️⭐️⭐️⭐️ Review. "
Eon of The Blaque Orchid
April 23, 2026
5
out of
5
rating by Eon of The Blaque Orchid
"The Quentin-Franklin office is my HOME office. My experience as a customer, client, friend has never been so extraordinary with any other insurance provider. Whenever I call or walk in they make me feel like I am a part of their family and team. I am so grateful to have such caring and knowledgeable individuals to assist. Sade helped me add on renters insurance and presented with great professionalism through text and email. She stayed committed to seeing through for and answered all of my questions quickly and concisely. Thanks Sade, thanks team!!!"
We responded:
"Thanks so much Eeon. We really appreciate you and we are glad that you are part of our family!"
Marvin Banks
April 22, 2026
5
out of
5
rating by Marvin Banks
"Great as always very professional people,especially Mathew,and Sade they both were helpful to me on different occasions.Sade most recently the former Mathew earlier.Both are assets to the company,Keep up the good work guys. Marvin Banks"
We responded:
"Good morning Marvin and thanks for your review. It’s been a pleasure helping you with your home and auto insurance over the years. Sade enjoyed helping you last week. Have a great rest of your day."
Christina Cotton
April 10, 2026
5
out of
5
rating by Christina Cotton
"Sade was wonderful to work with and extremely helpful with helping me figure out insurance with a tight deadline"
We responded:
"Christina, thank you for the review. We’re thrilled to hear Sade took such great care of you and was able to do so quickly! "
Michael Hastings
April 10, 2026
5
out of
5
rating by Michael Hastings
"We’ve been with State Farm for many years, and have always found them to be courteous and responsive to our needs. Sade was particularly responsive in our recent effort to purchase renter’s insurance for a family member."
We responded:
"Michael, Thank you for the kind words and wonderful review. Sade has a passion for helping others and we’re thrilled she was able to help with your renters insurance needs. We’re always here for you and your family. "
Sharronda Loyd
April 10, 2026
5
out of
5
rating by Sharronda Loyd
"My representative Malcolm Caldwell was very helpful and very knowledgeable about the different types of insurance he mentioned to me. I’m so glad that I had the chance to speak with him today and get my auto, renters, and life insurance back on the right track. The price I got for all three including full coverage is a great deal especially compared to what I was paying just for auto full coverage!!!!"
We responded:
"Sharronda, we love hearing that Malcolm was able to provide you with such a great experience when helping with your auto and life insurance needs. We’re always a phone call away for all of your insurance needs! "
Yuqi Cheng
April 7, 2026
5
out of
5
rating by Yuqi Cheng
"Great customer service!"
We responded:
"Yuqi, Thank you for taking the time to leave Quentin Franklin State Farm Agency such a great review. We’re only a call away and we’re here for all your insurance needs! "
Stephanie “Smilerrr”
March 27, 2026
5
out of
5
rating by Stephanie “Smilerrr”
"He’s patient and knows what he’s doing"
We responded:
"Stephanie, Thank you for taking time to leave us such a wonderful review! We’re always here to help! "
Z Smith
March 26, 2026
5
out of
5
rating by Z Smith
"Malcolm is a genuine and helpful individual and I had a great experience with him to State Farm. That’s why I give him five stars."
We responded:
"Z, Thank you for taking the time to give our agency and Malcolm such a kind review! We are thrilled your experience was great! We are always a call away for any of your insurance needs! "
Za'chary Smith
March 26, 2026
5
out of
5
rating by Za'chary Smith
"My experience with Malcolm with State Farm was the truth. He’s outstanding and genuine person and very helpful. That’s why I gave him the five stars."
We responded:
"Zachary, Such a great compliment to Malcolm! Thank you for taking the time to leave a review. We agree, Malcolm is such an outstanding individual and his passion for helping others truly shows! "
Arnita Wilson
March 25, 2026
5
out of
5
rating by Arnita Wilson
"Malcolm is truly a gem and an asset to the company. Any time I've ever had to call in (which isn't often) if I had the pleasure of speaking to Malcolm he has always been resourceful. The true meaning of customer service."
We responded:
"Arnita, Thank you for taking the time to share your experiences with our agency and Malcolm! He is a wonderful part of the team and we agree, an absolute gem! We’re here anytime! "
Zachery Sturkey
March 20, 2026
5
out of
5
rating by Zachery Sturkey
"Wouldn’t do business with any other insurance agency but Quentin Franklin Insurance Agency. The customer service is top Tier!"
We responded:
"Zachery, Thank you for the review & for the wonderful compliment! This agency and our team is truly passionate about helping others - our customers are Top Tier!! "